App

Frequently Asked Questions

Quick answers to the questions we hear most often. If yours is not here, contact our support team.

Trial and billing

Do I need a credit card to try OneCal?

No. Every new OneCal account starts with a 14 day free trial, and you can use OneCal normally during this period without entering any payment details. See Plans and Free Trial.

What happens when my free trial expires?

Your calendar syncs are paused, the clone events OneCal created are removed from your calendars, and your booking links are disabled. As soon as you purchase a plan, everything is restored automatically.

How do I cancel my free trial?

You don't need to do anything. The free trial expires automatically on its expiration date, and you are not charged, since no credit card is required to start it. If you also want your data removed, you can delete your account from the Settings page.

How do I change my billing email?

Contact our support team and we will request the change with our payments provider on your behalf. You will then receive a follow-up email from them with the details.

Can I change my plan later?

Yes. You can upgrade or downgrade at any time from Settings → Plan & Billing, and the unused portion of your current billing cycle is applied as credit. See Upgrade or Downgrade Your Plan.

How do I cancel my subscription?

From Settings → Plan & Billing, click Cancel Subscription. You keep access until the end of the period you already paid for. See Cancel Your Subscription.

Can I get an invoice with my company details and VAT number?

Yes. You can add your business address and VAT number to your receipts. See Invoices and VAT.

Calendars and sync

What is a clone event?

A clone event is an event that OneCal creates to mirror an original event in a different calendar. Its purpose is to block your time in calendar A for meetings that live in calendar B, so people cannot book you over an existing commitment. If you no longer want the clone events of a calendar sync, delete the sync and its clone events are removed with it.

Which calendars does OneCal support?

Google Calendar, Microsoft Outlook and iCloud Calendar. You can mix providers freely, for example sync a Google calendar with an Outlook one.

How many calendars can I connect?

It depends on your plan: up to 2 calendars per team member on Starter, 5 on Essential, and 50 on Premium. See Plans and Free Trial.

How often do syncs run?

Calendar syncs are automatic. Google and Outlook calendars sync in real-time: as soon as a change happens, OneCal updates the target calendars. Changes on iCloud calendars are detected about every 10 minutes, since Apple does not provide a real-time API.

Does OneCal sync past events?

No. OneCal is intended for keeping your current and future availability in sync, not for syncing historical events. Recurring events that extend into the future also sync in the past, but individual events that only exist in the past are not synced. See What Does OneCal Sync?.

How far into the future does OneCal sync?

Up to 1 year ahead for Google and iCloud calendars, and up to 3 months ahead for Outlook calendars. The window moves forward automatically as time progresses. See What Does OneCal Sync?.

If I edit a clone event, does the original event change?

No. Changes to clone events are never synced back to the original events. OneCal never modifies your original events, so clone events can always be removed and re-created safely. See What Does OneCal Sync?.

If I sync Work -> Personal and Personal -> Work, will events bounce back and forth?

No. OneCal marks the clone events it creates and skips them when reading a calendar for events to sync, so a clone event is never cloned again. Only your original events are cloned, which makes calendar syncs in opposite directions safe to combine. See What Does OneCal Sync?.

Does OneCal store my calendar data?

No. OneCal is approved by Google and Microsoft and uses their official APIs. We act as a proxy and don't store or analyze your calendar events.

Can my coworkers see the details of my synced personal events?

Only if you want them to. The calendar sync configuration lets you hide event titles and details, so clone events show up as busy blocks without exposing any information. See Sync Event Titles.

Which calendar sends the calendar invites to schedulers?

The calendar you select under Add events to calendar on the booking link. That calendar receives the booked events and sends the calendar invitations to schedulers. See Add Events to Calendar.

Can schedulers reschedule or cancel a booking themselves?

Yes. The confirmation page and email contain Reschedule and Cancel links, and schedulers don't need a OneCal account to use them. See For Schedulers: Reschedule or Cancel a Booking.

Usually because of the booking link's availability rules, or an expired calendar connection. See Schedulers Can't Book Time With You for a checklist.

Why did someone book over an existing event?

Usually because the booking link does not read availability from that calendar, or the conflicting event is marked as Free. See Someone Booked Me When I Was Already Busy.

Why is a clone still on my calendar after I deleted the original?

The calendar sync may be paused, or the deletion was not detected. Re-running the calendar sync removes stale clone events. See I Deleted an Event but Its Clone Is Still There.

What does the "Item Not Found" sync error mean?

One of the calendar sync's calendars no longer exists at the calendar provider. See Error Messages Explained for the fix.

Security and privacy

Is OneCal SOC 2 compliant?

Yes. OneCal is SOC 2 Type II compliant, which means an independent auditor confirmed that our security, availability and confidentiality controls are designed properly and operated effectively over time. You can request the SOC 2 report and our latest penetration test report through the Trust Center. See Security and Privacy.

Is OneCal GDPR compliant? Do you offer a DPA?

Yes. OneCal is GDPR compliant, and our standard Data Processing Addendum with the EU Standard Contractual Clauses is available at onecal.io/dpa. See Security and Privacy.

Is my calendar data used to train AI?

No. Your data is never used to train AI models, neither by OneCal nor by the AI provider that processes your AI Assistant messages. OneCal does not analyze or sell your calendar data. See Security and Privacy.

Other

Is there a mobile app?

Yes, OneCal is available for iOS and Android. See Mobile Apps.

Does OneCal send push notifications?

Yes, in the mobile apps for iOS and Android. You can get push notifications for event reminders, for activity on your booking links (new bookings, bookings waiting for your approval, reschedules and cancellations), and for product updates. All three are off by default and you turn each one on under the app's Settings, in the Notifications section. See Notifications.

Does OneCal support SSO and Directory Sync?

Yes, OIDC/SAML Single Sign-On and SCIM Directory Sync are available and enabled on request. See Single Sign-On and Directory Sync.

How do I transfer the ownership of my account?

Email us at contact@onecal.io and we will assist you with the transfer.