Payments, Receipts and Billing Email
All billing information lives in Settings → Plan & Billing. There you can see your current plan, the next payment amount and due date, your active seats, your billing email, and your full payment history.
Payments are processed securely by our payment provider, Paddle. You can pay with any debit card, credit card or PayPal.
Good To Know
Only users with the Owner, Admin or Billing Only role can see and manage billing. Members do not have access to the Plan & Billing page.
Payment history and receipts
The Payment History section lists every transaction with its date, plan, amount and status. Click Receipt on any row to open the receipt for that payment.
Update your payment method
Click Update Payment Method on the Plan & Billing page. You are taken to a secure Paddle page where you can enter your new card or switch to PayPal. Your subscription is not interrupted while you update the payment method.
Billing email
Your billing email is shown on the Plan & Billing page. This is the address that receives payment receipts.
The billing email cannot be updated from the app. To request a billing email change, please contact us by email and we will update it for you.
Failed payments
If a payment fails, your subscription status changes to Past Due and a banner appears in the app. We keep retrying the payment automatically. To avoid any interruption, make sure your payment details are up to date.
If the payment keeps failing, the subscription is paused. While it is paused, your syncs are paused and your booking links are disabled. Updating your payment details reactivates the subscription.
Per user billing and team seats
OneCal plans are billed per user. When a team member accepts an invite, you are charged at the end of that day, pro rata, for the remaining period of the billing cycle.
When you remove a member, the unused portion of their seat is credited to your subscription. Users with the Billing Only role are free and do not count as paid seats.